General 1time Q&A
How much is 1time?
1time is priced on a per employee basis starting at FREE. You can find out more information on our pricing/sign up page.
Can we try it before we have to pay for it?
What about refunds?
1time is free for the first month on any plan, we have a monthly fee charge after that based on the number of users in your company or organization. If you cancel before your billing date each month your credit card won’t be charged again for any subsequent months (refunds will not be issued if you do not cancel within 30 days). Get started today and try 1time for free.
Can I pay for 1time yearly instead of monthly?
Yes, you can choose any of the plans to be paid yearly in the accounts settings page.
What about privacy, security, and confidentiality?
What are the system requirements to use 1time?
Since 1time is hosted on our servers, there’s nothing to install and no server/platform requirements to worry about. All you need is a browser and internet access: all functions are available on any desktop or tablet. Timesheet entry and amendment are available via desktop, smartphone or tablet.
Can I get my data out if I want to discontinue using 1time?
Yes, you can easily export all your timesheets in CSV format at any time. If you’re unhappy with the service, no hard feelings — you will be able to cancel your account at any time from your Account Settings page. We’ll do everything we can to make the transition away from our time tracking software a pleasant one.
Can we run 1time time tracking software on our own servers?
1time is a web-based, hosted service. Under certain circumstances we will discuss installing it on your company’s server. Please contact us if you would like to discuss this further.
How do I turn off email reminders?
Employee reminders can be turned on or off in the settings section of your 1time administration area. By default, the reminders system is activated when you created your 1time account.
What if I have more questions?
Please make contact with us and we’d be happy to answer any other questions or if you would prefer to talk to one of us in person then why not give us a call in the office at +1 (313) 406-8473(USA)/ +353 1 443 4217 (Ireland). There is also a chat function (bottom right of this screen) where you can chat to us, or leave a message if we are offline.