I received an email advising that my account has been suspended due to non-payment, how can I gain access to my account?

If your account has been suspended, you should go to your unique 1time domain (where you usually log in, i.e. yourcompany.1time.net) and you will be prompted to update your payment details. Once payment has been processed, you will be able to access your account. Please note it can sometimes take a day or two for payment to be processed once you have updated your details. If you need access to your account in the meantime, please contact us at support@1timetracking.com