Please try again and ensure you have entered all details correctly. If you still encounter an error, contact us at support@1timetracking.com and we will look into it. Error messages when updating payment details are often due to an issue with the credit/debit card, or the card issuing bank, but we will do our best …
If you are able to access your 1time account as normal, you do not need to do anything, the payment will be processed automatically within a couple of days. If you are unable to access your account even though you have updated your information, please contact us at support@1timetracking.com
If your account has been suspended, you should go to your unique 1time domain (where you usually log in, i.e. yourcompany.1time.net) and you will be prompted to update your payment details. Once payment has been processed, you will be able to access your account. Please note it can sometimes take a day or two for …
Billing emails are sent to the account holder. If you require the account holder to be changed, the current account holder should contact us via the message box at the bottom right of your 1time screen, or at support@1timetracking.com.
Go to Settings–>Billing Information. Here you will be able to update your payment details.
